Description
HPE Foundation Care 24x7 Service — offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.
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Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors. -
Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch. -
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours. -
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth. -
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website. -
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Specifications
Summary
- Product Description
- HPE Foundation Care 24x7 Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 5 years , Product info support - web knowledge base access - 5 years , New releases update - 5 years
